Thank you for your interest in WWF-Canada. Learn how you can get in touch below.
Announcement
Direct Mail
The potential Canada Post service disruptions may cause mail deliveries to be delayed, including your inbound gift cheques, mail in and paper tax receipts. To provide a seamless experience and to ensure your gifts are received this calendar year for tax receipt purposes, we recommend you donate online at wwf.ca/donate.
E-store Purchases
We’re dedicated to delivering your gifts on time and are working with a variety of carriers to get your purchases to you quickly. As such, we do not anticipate delays from Canada Post service disruptions.
If you have any questions or concerns, please contact our Donor Relations team by email at [email protected] or 1-800-267-2632.
If you are a WWF-Canada supporter and have recently changed your address or personal information, you can let us know by editing your contact details in our online supporter centre.
WWF-Canada runs door-to-door campaigns throughout Canada. You may have noticed canvassers in your neighbourhood in British Columbia, Alberta, Ontario or Nova Scotia.
Yes, periodically throughout the year, we reach out to our donors by telephone.
How do I know if a fundraiser is legitimate?
WWF-Canada works with reputable telefundraising agencies, Calling is done in both English and French. Gifts will only be accepted by pre-authorized chequing or credit card account.
If you receive a call on behalf of WWF-Canada and would like to verify, please contact us at 1-800-267-2632 and provide the phone number that called you.
The caller will confirm details with you over the phone that only WWF-Canada should be able to confirm, such as the date and amount of your last gift, or how often you have donated.
If at any time you are not comfortable with the phone call, please end the call, and call WWF at 1-800-267-2632 at your earliest convenience to verify the validity of the call. Every call is recorded, and we will be able to access it if it is a genuine call made by our telefundraising agency working on behalf of WWF-Canada.
Does WWF-Canada send text messages?
Yes. If you have questions about a text message you received please contact us at [email protected] or 1-800-267-2632.
Should you wish to no longer receive text messages, please call WWF at 1-800-267-2632 or reply to the message you received with the text ‘STOP’.
Community fundraising
Door- to- Door Canvassing
WWF-Canada works with a reputable face-to-face agency, TNI (The Network Inc.). TNI canvassers can be easily recognized as they will be wearing WWF-Canada lanyards and have TNI/WWF-Canada photo IDs. Our door- to- door canvassers do not accept cash gifts. For safety and security reasons, only monthly gifts made by chequing or credit card account will be accepted.
If at any time you are unsure about the legitimacy of a fundraiser, please call WWF at 1-800-267-2632 at your earliest convenience.
Can I make a cash gift?
For safety and security reasons, only monthly gifts made by chequing or credit card account will be accepted. If you would like to make a one-time gift, please click here, call us at 1-800-267-2632, or mail us a cheque payable to WWF-Canada.
Why do you need to take a picture of my void cheque?
When a monthly donor chooses to give through automatic withdrawal from their bank account, the banking information at the bottom of the cheque needs to be recorded. The most accurate way to record that information is by taking a picture of the cheque. The banking information is then sent to us through a secured, PCI DSS (Payment Card Industry Data Security Standards) compliant process.
If you haven’t had the opportunity to meet one of our canvassers, and would like to make a donation to WWF, please click here.
To confirm the identity of a canvasser or change your donor preferences, please call our Donor Relations team at 1-800-267-2632.
If you have any comments or concerns, please call us toll free or email [email protected].
Why does my donation have to be verified over the phone?
We want to verify contact and payment information for accuracy and security. The call also ensures that donors understand the monthly giving program before completing the enrollment. The call only takes about 2-3 minutes but saves us many hours and therefore donor dollars due to avoided data entry errors or misunderstandings. The verification centre phone number is 1-877-540-6464.
Is my banking and credit card information safe?
Yes, all data is encrypted using software that is in a PCI DSS (Payment Card Industry Data Security Standards) compliant environment. Any data collected on the iPads is completely secure and sent to a secure server. The information does not stay on the iPad, which ensures that your information remains secure and confidential.
Are canvassers paid commission?
No, our canvassers are compensated with an hourly wage as per Imagine Canada guidelines.
Are canvassers volunteers?
No, our canvassers are compensated hourly. WWF-Canada and TNI adhere to Imagine Canada guidelines on fundraising. To learn more about Imagine Canada and their standards, please visit https://www.imaginecanada.ca/.
How do I know if a fundraiser is legitimate?
WWF-Canada works with a reputable face-to-face agency, TNI (The Network Inc.). TNI canvassers can be easily recognized by WWF-Canada lanyards, TNI/WWF-Canada photo IDs, and WWF-Canada branded iPads presentations.
If at any time you are unsure about the legitimacy of a fundraiser, please call WWF at 1-800-267-2632 at your earliest convenience.
Does WWF-Canada engage in door-to door-fundraising?
Yes, WWF-Canada runs door-to-door campaigns throughout Canada.
Donate online
Donate online to ensure that your gift is processed right away as we continue taking careful measures to reduce exposure to our employees during the pandemic.
Whistleblower policy
As a non-profit organization dependent on the support of others to carry out our work and advance our mission, WWF-Canada takes our obligation to donors very seriously to ensure that funds and other resources are used appropriately. The whistle blower policy provides a mechanism for the reporting of suspected illegal activity or the misuse of WWF-Canada assets. This may include conflicts of interests with vendors, inappropriate purchases or reimbursements, falsified expense reports, and the like. Learn more here.
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